Posts Tagged ‘User Research’
We are pleased to present below all posts tagged with ‘User Research’.
Mobile UX ResearchExploring Ten Fundamental Aspects Of M-Commerce Usability
- May 21st, 2013
- 20 Comments
Everyone is talking about mobile. Some e-commerce websites are venturing into it. Mobile commerce (also known as “m-commerce”) has immense potential, exhibiting a 86% growth rate and hitting $25 billion in 2012 (set to reach $86 billion by 2016, according to eMarketer). It’s also a whole new platform, with new interaction ...
Read more...The Rainbow SpreadsheetA Collaborative Lean UX Research Tool
- April 11th, 2013
- 17 Comments
Liverpool FC fans sing “You’ll Never Walk Alone” to their players during matches. UX research is best done when a team is involved. When you run UX research on your own without active observers, you are missing its point. This article describes and gives you a tool I created called the ...
Read more...UX StrategyDesigning For The Multifaceted User
- March 12th, 2013
- 26 Comments
Designing with users in mind is a tricky thing. Not only does it require of us a sound understanding of who our users are, but the actual act of translating what we know about them into a well-designed product is not always an obvious or easy path. Currently, our user experience ...
Read more...Improving Your Website Usability Tests
- January 8th, 2013
- 23 Comments
In one of the first usability tests I ever did, I met a lovely old lady who could not use a mouse. She kept lifting it in the air and pointing at the screen, speaking words of encouragement to the cursor. At the end of the test I got absolutely ...
Read more...entrepreneurshipLean Startup Is Great UX Packaging
- October 10th, 2012
- 16 Comments
When Albert Einstein was a professor at Princeton University in the 1940s, there came the time for the final exam of his physics class. His assistants passed the exam forms to the hundreds of students, and the hall was dead silent. One of the assistants suddenly noticed something was wrong. She ...
Read more...UX StudyThe State Of E-Commerce Checkout Design 2012
- September 4th, 2012
- 45 Comments
A year ago we published an article on 11 fundamental guidelines for e-commerce checkout design here at Smashing Magazine. The guidelines presented were based on the 63 findings of a larger E-Commerce Checkout Usability research study we conducted in 2011 focusing strictly on the checkout user experience, from “cart” to ...
Read more...Stop Redesigning And Start Tuning Your Site Instead
- May 16th, 2012
- 47 Comments
In my nearly two decades as an information architect, I’ve seen my clients flush away millions upon millions of dollars on worthless, pointless, “fix it once and for all” website redesigns. All types of organizations are guilty: large government agencies, Fortune 500s, not-for-profits and (especially) institutions of higher education. Worst of ...
Read more...Collaging: Getting Answers To The Questions You Don’t Know To Ask
- February 6th, 2012
- 24 Comments
When conducting user research, we all know that asking the right questions is just as important as how you ask them, but how do you know exactly what questions to ask? What if the discussion topic is very personal? How do you get a complete stranger to open up? There ...
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