Posts Tagged ‘Customer Experience’

We are pleased to present below all posts tagged with ‘Customer Experience’.

Idiots, Drama Queens and Scammers: Improving Customer Service with UX

User experience design isn’t just about building wireframes and Photoshop mock-ups. It extends to areas that you wouldn’t necessarily think are part of the discipline. For example, your customer service department can have a huge impact on your website’s overall user experience. Similarly, the design of your user experience could have ...

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Taking A Customer From Like To Love: The UX Of Long-Term Relationships

“What do you mean improve? I charged him correctly didn’t I?”. My manager looked at me disappointed. “Yes, Des, you charged him correctly. But a vending machine can do that too. They show up on time, they’re more accurate, I don’t pay them by the hour and they’re never hungover. ...

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