Author:

Rian is passionate about designing and building software that people love to use. After spending several years working in Silicon Valley, he is currently Director of User Experience at consultancy Flow Interactive in South Africa. He also blogs and tweets regularly about User Experience and Product Management.

Website: Elezea

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Google Profile: https://plus.google.com/109476442444769469197/

Building Trust And CredibilityHow To Sell Your UX Design Solution To Clients

How do you convince clients to trust you with their valuable and much-loved product? In my experience, the best way to sell work to clients is to apply user-centered design not only to the work we produce, but also to the clients who commission that work. We have to understand who ...

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A Story In Three ActsMaking A Better Internet

My relationship with the Internet oscillates between waves of euphoria and waves of angst. Some things make me extraordinarily happy: like a client who loves usability testing so much when they first experience it that they can’t sleep for days; or connecting with someone whose writing I’ve admired for many ...

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Design Patterns: When Breaking The Rules Is OK

We’d like to believe that we use established design patterns for common elements on the Web. We know what buttons should look like, how they should behave and how to design the Web forms that rely on those buttons. And yet, broken forms, buttons that look nothing like buttons, confusing ...

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A Dad’s Plea To Developers Of iPad Apps For Children

I spend a lot of time buying and testing iPad apps for kids. To be more specific, I lovingly do this for a certain two-year-old girl who is currently on a very successful #OccupyiPad mission in my house. Through extensive observational research, I’ve discovered what works and doesn’t work for ...

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Designer Myopia: How To Stop Designing For Ourselves

Have you ever looked at a bizarre building design and wondered, “What were the architects thinking?” Or have you simply felt frustrated by a building that made you uncomfortable, or felt anger when a beautiful old building was razed and replaced with a contemporary eyesore? You might be forgiven for thinking ...

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The Data-Pixel Approach To Improving User Experience

There are many ways to skin a redesign (I think that’s how the saying goes). On a philosophical level, I agree with those who advocate for realigning, not redesigning, but these are mere words when you’re staring a design problem in the face with no idea where to start. This ...

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Building Better Software Through Collaboration: Whose Job Is It, Anyway?

In part one of this series, we looked at the consequences of designing and developing software in isolated environments. Some people work in lonely silos where no process exists, while others work in functional silos where too much (or the wrong) process makes innovation and progress difficult. So, how do we ...

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Breaking Down Silos, Part 1: The Consequences Of Working In Isolation

If you’ve ever worked at a company of any size, you’ve experienced it. Isolation. Some people love it: the determination that comes from being a lone ranger, boldly going where no one has gone before. Others hate it: the despair that comes from slaving over a design only to see ...

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